hello po... just a quick question... my customer ksi nag check out na using the cart,, now she wants to reverse the payment option.. instead of using bpi she wants to use bdo.. anu po gagawin nya? and last question, when the payment is confirmed kmi ba mag schedule sa xend ng pick up or kayo?
sis, from here they xend yung kukuha ng items.. if from manila.. then transfer nila yan sa lbc... you can avail of free shipping din... pag yung seller is gmagamit ng buy now button yung latest ng multiply..
spudnsquishy wrote on Nov 16, '11, edited on Nov 16, '11
The screen shot image with "FREE DELIVERY" encircled in red is for an item that is only worth Php 300. However, the promo details state that free shipping only applies to orders worth Php 400 or more. LOL.
I guess the example just means that the item qualifies for free shipping (via Xend), but the total order amount needs Php 100 more. ;)
my customer paid bdo saturday bec she was excited to avail of the free shipping offer but the teller changed the institution code so payment has not been reflected yet. both buyer and i have told multiply and servicekimmie told us to wait as there are problems w the payment system but till now we have had no update. it's already wednesday :(
hi!...i placed and completed my orders yesterday under 2 merchants using your free shipping promo... one merchant sent my orders already and i'll be expecting to receive them within 2 days. unfortunately, i haven't received a response from the other merchant...i even tried to send him/her a pm... how will i know that my orders were already sent/processed by this merchant?
Be careful. That Bueuquest where I bought 3 pcs of soap more than 2 weeks ago, have not delivered yet. I have to call their office to find out but they don't have record of my purchases since according to a certain Zha-zha, they have no internet access. Would you believe that? A company selling through internet and they dont have access????
thanks... if ever, this is the first time that i will be victimized by these "bad" kinds of online sellers... lesson learned : (.... anyway, i am still hoping.... if not, i'll just post the name and link of the seller here so people will be warned.... unfortunately, the seller did not also post any contact number....
thanks... if ever, this is the first time that i will be victimized by these "bad" kinds of online sellers... lesson learned : (.... anyway, i am still hoping.... if not, i'll just post the name and link of the seller here so people will be warned.... unfortunately, the seller did not also post any contact number....
if you used the buy now button of multiply when you purchase your order you can report it to multiply, you may contact there customer service department...
hi!...i placed and completed my orders yesterday under 2 merchants using your free shipping promo... one merchant sent my orders already and i'll be expecting to receive them within 2 days. unfortunately, i haven't received a response from the other merchant...i even tried to send him/her a pm... how will i know that my orders were already sent/processed by this merchant?
We can help you follow up the merchant about your order. Please email the details to csph@multiply.com.
Be careful. That Bueuquest where I bought 3 pcs of soap more than 2 weeks ago, have not delivered yet. I have to call their office to find out but they don't have record of my purchases since according to a certain Zha-zha, they have no internet access. Would you believe that? A company selling through internet and they dont have access????
hi!...i placed and completed my orders yesterday under 2 merchants using your free shipping promo... one merchant sent my orders already and i'll be expecting to receive them within 2 days. unfortunately, i haven't received a response from the other merchant...i even tried to send him/her a pm... how will i know that my orders were already sent/processed by this merchant?
This is just a simple case of miscommunication. The user ordered from my old store and not the current one. This has been addressed. Thanks
Hello there, I hope multiply can also support provincial sellers like us that used other shipping methods like AIR21, JRS and LBC the free shipping season would be a boost only to those sellers in the Metro Manila area who's actually using XEND but like what Ive said provincial sellers like us who do not have that benefits will be in trouble since a lot of buyers would rather choose buying with those sellers with free shipping.
Hope to hear from you soon.
Sincerely, Maria Ernani F. Tongga RM., RN. thєpínkshσppє® вє ρяєттιєя тнαη ριηк ❤ WWW.THEPINKSHOPPE.COM ❤ WWW.THEPINKSHOPPE.CO.NR ✉ INFO@THEPINKSHOPPE.COM ☎ +63.917.844.7465ⓅⒾⓃⓀ
Hi! Just want to ask regarding the free delivery. I'm a seller tama po ba you credit the shipping fee to our account then we pay xend express? By the way thank you for this promo its a good way of getting more sales :) Thanks for the support!
The screen shot image with "FREE DELIVERY" encircled in red is for an item that is only worth Php 300. However, the promo details state that free shipping only applies to orders worth Php 400 or more. LOL.
I guess the example just means that the item qualifies for free shipping (via Xend), but the total order amount needs Php 100 more. ;)
Was also wondering about that until I saw the Summary reflecting that she bought 2 shirts or bought P600 worth of items making the buyer eligible for free shipping :)
So the shopper will only pay for the amount of the item, and we'll pay for the shipping. You'll receive both payment for the item or shipping so you can then pay Xend when they pick up the items.
You just need to use XEND in your Shipping Profile :) Of course you need to be using the new system to be eligible.
hi. just want to clarify this. Im not using xend in my shipping profile but my buyer was able to avail of the free shipping. ok lng nman although i was a bit surprised. fyi lng po. thanks.
what if i would ask for a discount from the seller, how can that be deducted from the total payable? will the seller give me a special code or i can just deposit the agreed price minus the discount and just disregard the amount stated in the order summary?
what if i would ask for a discount from the seller, how can that be deducted from the total payable? will the seller give me a special code or i can just deposit the agreed price minus the discount and just disregard the amount stated in the order summary?
Multiply Sellers using the new system now have the capability to create special discount codes. Just ask the seller to create a discount code for you.
mechatimo wrote on Nov 22, '11, edited on Nov 22, '11
this may appears to be a stupid question especially that the seller doesn't have a trusted sign, but I would still like to ask if it is safe to shop at http://fashionaccessory.multiply.com?
Then there could be an issue with your items' shipping profiles.
I accurately measured and weighed every item. I don't encounter variance in shipping rates for single-item purchases. Usually on multiple-item purchases. Multiply's basis is on the weight of the package. Xend's rider based the shipping rate on the pouch size.
this may appears to be a stupid question especially that the seller doesn't have a trusted sign, but I would still like to ask if it is safe to shop at http://fashionaccessory.multiply.com?
Your reply is deeply appreciated.
THIS SHOP HAS A TRENDING TOPICS IN SCAMMER BUSTER, YOU MAY LOOK AT A CASE AT SCAMMER BUSTER AS TO JOIN THE GROUP IN FB.. I THINK THIS IS A LEGIT SHOP... HAVEN'T TRIED SHOPPING HERE YET.. BUT PLEASE DO ASK MR. SCAMMER BUSTER TO BE SURE...
<----- BAKIT GANUN? PAG SA MULTIPLY 79 LNG SF PAG SA XEND SF IS ABOUT 80+ PAG BULK YUNG ORDER MAS LALO MALAKI WHEN THE REFUND IS ONLY 79... OUCH.. LUGI AKO..
<----- BAKIT GANUN? PAG SA MULTIPLY 79 LNG SF PAG SA XEND SF IS ABOUT 80+ PAG BULK YUNG ORDER MAS LALO MALAKI WHEN THE REFUND IS ONLY 79... OUCH.. LUGI AKO..
Please make sure that you measure your items the way you ship them.
For example, if you sell shirts and you fold it when you ship it, make sure that what you put in your shipping profile is the dimensions of the folded shirt (exactly how you fold it when you ship).
This is specially applicable when doing bulk orders.
Hi, what are the requirement to give free shipping to my customers ? :)
You need to be using Xend as courier in your Shipping Profile (Stockroom > Shipping Profile) for your products you want to be eligible for free shipping.
Then your buyer must buy a minimum amount of P400 worth of eligible products.
Bro, if I would be doing a one time shipping of bulky toys (costs more than 400) how do I go about computing for the fee? Kasi you mentioned na anything more than 400php eh to be paid by the buyer.
And just to clarify, we still pay xend upon getting the item, Multiply will just credit is with 400php in our wallet, right?
We'll calculate the shipping to be paid by the buyer upon checkout. So if a buyer is about to checkout a P600 order, we'll be charging P200, and the P400 will just be shown as a discount.
Then, after buyer pays for the whole order, we will just credit the P400 to your wallet.
hi., out of the trend ung tanong qoh. :) But ask ko lang po why nagsend ng email ang multiply saken kaninang hapon asking me to pay for my purchase eh nagbayad na aqoh kaninang tanghali? thanks po. first time qoh po kasi magpurchase dito sa multiply eh.
As I have read from previous comments here... When buyer pays, the amount will be forwarded to the seller so that the seller can SHIP the items to the buyer, correct?
in our case, our buyers have already received their items, BUT MULTIPLY has not disbursed our funds yet, and the wallet contains about 10K+php now excluding shipping fees that have accumulated since NOVEMBER 18, 2011... Multiply DID NOT DISBURSE the funds to our account, despite our customers RECEIVING their ORDERS already. So what did we do? We asked our customers for an agreement that we will ask multiply to refund their payments directly to our buyers so that our buyers can directly pay for their orders through us.
So ANYONE WHO WANTS TO SET THEIR ITEMS UP FOR FREE SHIPPING, THE RISKS INVOLVED--- YOUR MONEY WILL NOT BE DISBURSED TO YOUR ACCOUNT. MULTIPLY EXPECTS YOU TO SHIP THE ITEM BEFORE THEY DISBURSE THE FUNDS, AS WHAT HAS HAPPENED TO US THIS PAST WEEKS.
and we are still trying to reach their customers service until now, who, or the past 3-4 days already, have not given a reply...
To my fellow sellers,
There is no REFUND OPTION here in multiply when the payment has already been sent to us sellers, so if our items are out of stock or if the buyer would change her order/ change some minor details, address, or name in her orders through contacts outside multiply, multiply will directly HOLD your disbursements. Also, what's a wallet if we cannot use it to buy stuff here in multiply too?
I think it is still better DIRECTLY NEGOTIATING WITH YOUR BUYERS THAN PLACING THE ORDERS THROUGH THE CART SYSTEM HERE IN MULTIPLY. We tried it out, we were disappointed, VERY disappointed.
so do not place BUY NOW in your products page, instead place INQUIRE buttons only.
Hey, you can't really blame us for this multiply.com, because we tried to contact you, everyone of your customers service, NOT A SINGLE REPLY! instead we get a PM regarding buying a trusted seller badge first, why? would that solve the problem quickly? better not waste any more money than you already have held there with you.
=(
SO IF YOU WILL NOT REFUND OUR FUNDS BACK, JUST REFUND OUR BUYERS BACK, so that they can make payments straight to us.
Any other sellers having problems with their disbursal? we surely did, and is still pending. =(
Hi KEEPING8SIMPLE ! We have actually been trying to call you but you don't seem to be answering your phone.
We only put the funds on hold to protect the buyers. In this case, for us to be assured that the goods have been delivered, please send us a copy of your proof of delivery (receipt from Xend) as soon as you can. When we receive this we will disburse the funds immediately.
Also, please answer our calls so we can discuss with you the concern properly.
Anyway, please take note that since Xend only picks up from Metro Manila, so Free Shipping can only be honored within Metro Manila. Right now, provincial pick ups are not included.
Nope, P400 and above lang. Sa sample sa itaas ipinapakita lang na eligible ang item na yan for Free Delivery. Pero kung titignan mo dun sa pangalawang screenshot, dalawang tshirt ang kinuha (P600) para makakuha ng free shipping.
We really appreciate the effort. Rest assured we are continuing to work hard to make the selling and buying experience here in Multiply constantly be improve. :)
i'm having trouble with the payment part. i want to pay using paypal but when i input my card it is telling me to add a new debit card wen i tried to input another it's telling me that it is already used in my other paypal account. i'm confused :(
I also tried to use my other paypal account but it says THERE WERE ISSUES CAPTURING YOUR PAYPAL ACCOUNT. USE OTHER PAYMENT OPTIONS. I tried other options but there is still problem. HELP.
A customer order multiple items from me for shipping within Metro Manila. The free shipping promo did not reflect on the order summary, and my customer has been charged Php49 shipping. First, shouldn't this be qualified for free shipping, since the amount ordered is about PHp2,000, and shipping for these items wouldn't exceed Php400? Second, if Multiply charged Php49 shipping for this order, which would be the amount disbursed to my wallet. For sure, xend would charge me way more than Php49 for these items. I've sent an e-mail to your customer service just now, but I'm not sure if i would get a feedback regarding this issue, so I also posted it here for everyone else to read. Please resolve this issue ASAP.
P.S. - Please don't ask me again about my weight and dimension inputs. I hae accurately weighed and measured my items with its packaging prior to posting.
Hi there. This seems to be a problem with PayPal. You can now actually pay using Credit Card without using PayPal. Maybe you'd want to use that option instead?
I've sent an e-mail to your customer service just now, but I'm not sure if i would get a feedback regarding this issue, so I also posted it here for everyone else to read. Please resolve this issue ASAP.
I just checked your account. The Free Shipping was disbursed to your account and we didn't actually charge the buyer.
Thing here is the buyer bought from many other shops together with your items (multiply shop checkout). With transactions like this, we don't show the merchants the discount code that was applied (in the Order total), unlike how you see it when a buyer buys just from your shop (single shop checkout.
This was the message that the buyer received:
"Thank you for your payment of Php XXXXX. Note that this amount also includes payment for items from other shops in this order, as well as discount code M-PHFREESHIP2011 (Free courier delivery)"
We realized this was a bit confusing for some merchants so we're adding a note in the order message:
"Note that a discount code, XXXXXXX, was applied to this order, but is not reflected in the order total below because the order included purchases from other shops."
I just checked your account. The Free Shipping was disbursed to your account and we didn't actually charge the buyer.
Thing here is the buyer bought from many other shops together with your items (multiply shop checkout). With transactions like this, we don't show the merchants the discount code that was applied (in the Order total), unlike how you see it when a buyer buys just from your shop (single shop checkout.
This was the message that the buyer received:
"Thank you for your payment of Php XXXXX. Note that this amount also includes payment for items from other shops in this order, as well as discount code M-PHFREESHIP2011 (Free courier delivery)"
We realized this was a bit confusing for some merchants so we're adding a note in the order message:
"Note that a discount code, XXXXXXX, was applied to this order, but is not reflected in the order total below because the order included purchases from other shops."
Hope that helps!
I already got a call from your customer service representative, Jamie. She has been very helpful. Thank you1
hello po...ask ko lng ilang days po kaya ang shipment? for example, i deposit my payment kanina..klan po kaya mashiship un? tpos san po kaya mkikita ulit ung order summary? i need po ung account number ulit...kasi ung isang pong account number nung idedeposit ko n s bdo knina eh ayaw daw tanggapin ng computer...
hello po... bakit po ganun yung isang cust ko nkikita nya out of stock yung item but when i check meron nman..... and nasa 90+ pa quantity... cust send me a screen shot..out of stock nga.. pero in my end d sya out of stock... helppo..
hello po... bakit po ganun yung isang cust ko nkikita nya out of stock yung item but when i check meron nman..... and nasa 90+ pa quantity... cust send me a screen shot..out of stock nga.. pero in my end d sya out of stock... helppo..
I sent you a PM. Kailangan ko pa ng info about your post. Please check your inbox. Thanks!
Again po, Ms dela Cruz is not replying to our emails. =( Not even anyone from your csph customers service. This is really BAD! I really hoped this problem would get solved soon, pero wala pa rin e. We really do not know what your reason is of holding the funds, when the buyers HAVE ALREADY RECEIVED THEIR ITEMS. Also, we could let it go if PHP1000.00+ lang, pero hindi eh, PHP10K yun. What happened to us really is the reverse of what others are doing Before they ship out, the payments are disbursed na eh, We took the liberty to ship the items na nga lang to the buyers ahead kasi we noted that really 2-3 days after payment we ship their items, we saw naman their payments going in and they sent their proof of payments to us too, PERO YOU HELD ONTO THOSE FUNDS, so what will happen to us sellers here sa multiply? ALERT naman po sa pag reply ng emails, the anxiety you are causing us sellers whom you've held sa funds, don't you know it can cause health problems too? are you willing to pay for that as well? Why would you question a 0.50kg shipment when the content were socks and file folders(of course that is very light!) , and say it were CD's? did you even bother looking sa orders kung ano talaga laman nun?
And we even suggested you REFUND OUR BUYERS na lang for them TO MAKE PAYMENT DIRECTLY TO US, but you won't even acknowledge that request, instead prolonging this matter even longer.
I believe we have been in discussion about this with you privately. We will be sending you a documentation of our investigation. So there's no need to post this here. It is not the proper venue.
One of our jobs is to make sure transactions are real, safe, secure and scam free so have some procedures in place. Please take note that we only hold funds of merchants that are flagged as possibly fraudulent and needs to be investigated.
Please take note that we are taking these extra precautions to keep the integrity of all the merchants enjoying the benefits of Multiply. Similar sites have similar standard operating procedures such as ours.
hi just wanna ask ksi may buyer ako nag order sa multiply pero wla ako nareceive sa bank account ko pnu ko mkukuh ung payment nya sa multiply?
Please wait for disbursal. You can check this in your wallet. Disbursal happens around 24 hours after the payment has been verified. If you're having any other problems, please email csph (@) multiply.com
problem is, we never really do get a prompt reply. =( why do you think we like posting here? no we don't. Proper venue or not, we just need your customer service personnel to notice our emails, we are like being ignored, that's not nice. we've been waiting for nearly a month already, if you were in our shoes, you would have done much worse. =(
problem is, we never really do get a prompt reply. =( why do you think we like posting here? no we don't. Proper venue or not, we just need your customer service personnel to notice our emails, we are like being ignored, that's not nice. we've been waiting for nearly a month already, if you were in our shoes, you would have done much worse. =(
We have been replying to your emails as this is our standard operating procedure. In fact, the last email to you was yesterday.
hello! how can i view/change the bank details that I have entered? i cannot find this in the Stockroom site... Thanks!
In the Stockroom, there is a PAYMENTS link on the left rail. Click that and you'll be taken to your bank account number. Simply change the account number that you first put there :)
I DONT UNDERSTAND.. NAGTXT AKO SA SELLER SABI NYA SA MULTIPLY FOLLOW UP.. SA INYO NAMAN FOLLOW UP AKO SA SELLER.. NAIINIS AKO!!!! PWEDE IBALIK NYO NLNG PAYMENT KO!!!!!!!!
Hi Bebangbang. We're very sorry about this. I've checked the order, and it looks like the payment has already been verified (since PayPal verification is almost instantaneous). We will contact seller immediately to ship the items to you, and hopefully it gets to you before Christmas.
Again, we're very sorry for the inconvenience. If you have other concerns, please email our Customer Experience group for faster response: csph@multiply.com
Thank you DDARE! I contacted the seller.. No reply from them. I even posted on their facebook wall, wla din reply! Can you please update me.. Thank you so much! Merry xmas :)
Still Free Shipping, Not For Free Items Then Shipping ^__^ Jomark Teves Felicitas Po. 22Male - Country Of Philippines Po. - Exact Address Of Mine is - Blk - 29 Lot - 17 Rosal Street T.S. Cruz Subdivision Almanza Dos Las Pinas City Metro Manila Po.Wala Pa Po Kasi Akong Pambile About For All Items y_T Still Sad As Of Now.And Right it by now. y_T.
My Phone Number To Burrow Cellphone To My Brother Is - 09473716521 or 639473716521 Because I Dont Have A Cellphone Or Phone.just only a desktop computer that Grandmother buy it for me.
Hope You Understand Me To Ho Am I.Thank You So Much !! My Problem Is To Going Christmas Sessions.Because I Dont Have Money To Buy Anything Else Need My Family Things.To Celebrate Christmas And For Other Others Person Here In My Place. Thank You So Much !!
gdam po sir... pwd me gawin dun s item n order me s Kela's Kitchen and Keepers..... Payment made via GCASH on Dec 16, '11 1:30 PM.... ala p po hanggang ngyn yung item.... tinatawagan me po d po sumasagot... ano po pwd gawin dun? pls reply po asap....
hello DDRARE, i already talked with your customer service about my problem and they have been very helpful. but still i am very concern about the whole situation since i need the item purchase before xmas since its intended as a xmas gift. so since it seems that i might not be able to receive the item in time and no clear action from the seller is being made i am just asking for a refund. bases on your previous comments you said that you hold on to the payment til the seller gives you proof of shipping that means you still have my money. so may i just have my money back ASAP. i am also very disappointed that it this thing happened to a purchase i made that i paid thru MULTIPLY. never had any problems with other sellers i did business with for the past weeks whether paid directly or thru MULTIPLY. i was even thinking that if i do business wherein MULTIPLY is involve it would be alot better it seems that i was wrong. hopefully you can do something about this fast. been waiting for my order since monday. i even made the payment friday early morning.
Hi Jen, I'd really love to help but cases like this one will be better handled by our Customer Experience team.
However, I hope you understand, most merchants are very busy and may have had a long list of orders, specially it's the last week of Christmas. Neverthless, you should have been notified.
What I can do is I can forward your concern to our Customer Service team so they can advise you. Thanks!
got a question ? is it true a seller here in multiply just told me that multiply removed the minimum of 400 pesos to avail of the free shipping thing ? please replies !!
kung oorder po ba ako for example 2 items,.. but diffrent seller.. pero same free shipping naman.. ung payment nun isang bayaran n lng din? and sabay ba dadating sakin ung items? thnks
got a question ? is it true a seller here in multiply just told me that multiply removed the minimum of 400 pesos to avail of the free shipping thing ? please replies !!
opo.. totoo po un..matagal na.. madami na ko naorder under 400php pero free sf pa din :)
hi. i had a customer who advised me that she cant get the free shipping upon checkout, even if the free delivery is advertised along with the item/product...my item costs only P350...?
I ordered items from shoppingbliss and try to availed of the free shipping. I was about to pay at BPI the other day but ayaw tanggapin yung bayad ko kasi walang account number. Yung instructions lang kasi sa multiply is to put the account name, reference number and amount sa deposit slip. I tried sending sms and emails to the merchant pero di naman cya nagre-reply. Please help!
You need to use the Payment Slip instead of the Deposit Slip as shown in the example in the order message :) If the Payment Slip is same as the Deposit slip, you need to check the PAYMENT option :)
sir, i was about to fill up an ORDER FORM but when i click the link, it is an error.. pls. help. http://superkawaiishop.wufoo.com/forms/order-form/.. they won't process my order without the form..thnks
up to 400? so maximum of 400 pesos then? not minimum? I'm getting confused. In the explanation it seems that you need AT LEAST 400 worth (meaning minimum) to avail the free shipping, but it says in the (?) beside the "FREE SHIPPING" posted in my product listing that it's UP TO 400php. That means that's the maximum (highest) limit. Which is it exactly?
Hi KEEPING8SIMPLE ! We have actually been trying to call you but you don't seem to be answering your phone.
We only put the funds on hold to protect the buyers. In this case, for us to be assured that the goods have been delivered, please send us a copy of your proof of delivery (receipt from Xend) as soon as you can. When we receive this we will disburse the funds immediately.
Also, please answer our calls so we can discuss with you the concern properly.
Anyway, please take note that since Xend only picks up from Metro Manila, so Free Shipping can only be honored within Metro Manila. Right now, provincial pick ups are not included.
Thanks!
So does that mean that we have to send the items first before we can get the payment? This is not good news for small businesses who doesn't have a capital yet.
And you should really inform the sellers about that publicly. All I know is what's posted in my stockroom "Disbursals done the next business day" which I've heard isn't actually true since someone said it takes a few days.
Sa ngayon BDO and BPI pa lang ang puwede. Madali lang naman magopen ng account :)
Siguro nga it's easy. Pero it's expensive. Do you know how expensive it is to open a savings account in both those banks? Maybe it's nothing to established online sellers, but to newbies? The new platform isn't for budding sellers with zero/minimum capital. Mas hassle pa nga cya actually.
hello! finally i got the item i ordered after xmas, huli man daw at magaling huli pa din. pero ok lang yun. my issue is the item that i received is not the same as the one they have posted in their account. im keeping the item though but what can you do about this thing for future reference lang po. kasi nakakadisappoint. i waited for it for sooooo long tapos di naman pala ganun yung darating.
Hi Jen, if the Merchant has a Multiply Trust badge, you can actually report this to either get the correct item or your money back. Please contact our Customer Experience team for guidance: csph (at) multiply.com
hi the free shipping is only eligible on metro manila only? if im living in antipolo which is in rizal area my customer can't get the free shipping is that correct? paano din po pla ung payment nila mula sa multiply thru sa akin?
hi the free shipping is only eligible on metro manila only? if im living in antipolo which is in rizal area my customer can't get the free shipping is that correct? paano din po pla ung payment nila mula sa multiply thru sa akin?
I think Xend picks up from Rizal so you're eligible for Free Shipping :) Just make sure that you use Xend in your Shipping Profile.
Buyers will buy from your shop via the Multiply Shopping cart, but will not pay for the shipping. Then we'll disburse the buyer's payment plus the shipping fee (shipping fee will come from us) to the account you submitted to us.
Hi. I have already received the payment from my customer. When will Multiply credit the shipping fee? Thank you.
I checked you account, seems like you're not using Xend as shipping profile. You need to make sure you use that so your items are eligible for free shipping.
Currently, the product that was bought from you is actually using the Meet-up/Pick Up option.
hi ! i would like to ask if it is possible that i could avail a free shipping even if my total bill is below 400?i already ask the seller but i don't get any response. i have 2 separate pending orders in their shop.i want to make sure if i have the right bill before i deposit my payment to bpi. and also how will i know if the seller already receive my payment?thank you in advance
Ey there! You can only get free shipping if your purchase is P400 and above.
As for your next question...your Order Message in your Inbox will be updated if you're payment has been verified. :) The seller will be notified as well.
Hi. I have already received the payment from my customer last week. My customer already got the item but I still don't see the credit for the shipping charges.
payment slip naman po ginamit ko! may marerecve pa o tru text na confirmation na successful ung payment ko :) at kung kelan possible ko makuha ung product :) thank u po!
Sorry for the late reply. Makikita mo yung update mo sa ORDERS sa loob ng INBOX mo. Nakalagay dun kung verified na ang payment.
I checked your order, Payment is Complete na. The merchant will ship the items to you soon. Kung kailangan mo ng tulong sa pagfollow-up, you can email csph (at) multiply.com
Just wanted to ask where to inquire when Im going to receive my order?I had paid it already last Jan 17 thru credit card payment & havent received anything from the seller.It appears the account doesnt have any contact number & info...Tnx..
you said, kahit magkaibang seller, bsta worth 400 free shipping na am I right? pano sistema non? wat if 100 lng ung purchase ko sa isang seller? meaning, magkaiba clang delivery? thanks
its been 6 days and i haven't received a reply from Multiply CS regarding the follow up note i made about shipping fee refund they promised me 2 months ago. nakaka-frustate na magfollow up ng magfollow up. sana maging honest nalang sila kung di naman na irerefund sakin. saan pa ba pwede mag-follow up kung di naman nagrereply?
Yup, magkaibang delivery yun since the items will come from different sellers. Just put both items in the cart, then mag Check Out ka. 1 time nalang bayad mo para sa dalawang items na yun, pero magkahiwalay yung delivery.
what if the item costs P300 then may Free Shipping sign. pero when you're in checkout page you'll see there's a Shipping Fee of P49. shoulder parin ba ng buyer yun? or pwede na yung 300 lang babayaran nila?
hello. i have customer having a little difficulty checking out. She ordered already but is new in multiply. She already accumulated amount such as its already free shipping, but then she added another item, and used a new cart, so its no longer free ship. Can you help her to include this one additional item to her old cart so it will still be included in her first order with free ship? thanks!! her name is Rosarie Janiola.
hi.. i have a problem po regarding free shipping.. ilang beses na po ako nakaorder dito sa multiply, and lahat po free shipping.. khit magkano total ko.. my inoorderan po ako ngaun, free shipping nakalagay.. but i cant avail the free shipping evertyme na mag place ako ng order, meron Shipping Fee na 79... help nmn po :(
Hi. I just want to ask how can a seller follow up payment of the buyer who used a multiply cart? Dumadami na kasi ang umoorder through multply cart and lahat pending, walang nagpupush through. How can a seller know kung magbabayad talaga yung buyer? Weeks na wala pa rin reply kahit magcomment ang seller sa order form to follow up. Hanggang sa maging months and mapilitan na ang seller na -icancel na lang ang order. Wala ba way na mapaiksi yung paghihintay ng seller or matrack man lang kung matutuloy pa ba ang transaction/order? TIA
just sent my payment via bpi, y they r still asking about ur acct #? sabi nla kc dami dw multiply d nla alam w/c one. payment was done. i just gave the reference #.
Hi, I placed and completed my order last February 8, 2012 for Love Bouquet & Fruits (3 Long-Stemmed Roses with a 2-kilo Fruit Basket) using your free shipping promo...it should be delivered today, Feb 14, 2012 but until now it has not been delivered….can you just please checked what is the status.. as I received this following updates on the merchant: what happen???? Thanks much…hope I will get an immediate reply from you. As for me its too late advisory kz if they have told that earlier then i have booked mine b4 Feb 14....thanks much!
Sorry, but we can't add an item to a cart that has already been checked out. What she can do is, put all the items she wants to buy in a new cart again.
hi drare am new to multiply i already pay my order knina sa seller koh.. how will i know if eshhip n yong order and how many days mki pag reconcile ung bank (bpi) sa multiply then sa xend to lbc (courier) ko ..? thank you..
Check your Inbox>Orders and see if your payment has already been verified by the bank. Kung verified na, the merchant/seller can already ship. If you want to know when your item will be shipped, you can contact the seller directly.
hi.... had a problem.... d ako ok dun sa na purchased ko kc i was expecting the total amount would be PHP 1,111... but after lang nag confirmation ako sa order the total purchased reach Php 1545... how can i cancel the transaction and re order agen??
sir i have an order that payment has been made already but why dont i get the free shipping discount? thanks
In the order message, you'll see a shipping fee, but if you read the topmost note it explains that the discount has been applied. The amount in the payment summary only reflects how much the shipping fee is, not how much you paid for it.
Alternatively, you can email our Customer Experience team csph@multiply.com.
They'll be able to help you better with your inquiry. :)
Hello po.. ask lng po ako.. I'm from Iligan City.. my supplier was using xend... hindi ko po alam saan ko ma-PICK UP ang item... " PICKED UP FROM SHIPPER"
thank you so much.. hay tagal na di pa dumadating yung iba ko orders nung feb 27 pa po ako nagplace ng order worried ako kasi 1k worth ang binili ko :(
Hi, Is there a way po to cancel an order, ka-worry po kasi since I posted my orders last night and I saw the seller online sa chat pero di niya ko ni-rereplyan?
Hi, I placed my order last March1 po, until now wla pa din pong shipping date yung mga na-order ko. Mas nauna pa po ito kesa dun sa ibang mga order ko dito sa multiply pero mas nauna pa yung ke Bimbee's House of Diapers na order ko ma-process. Kahit po online si seller sa chat di naman po niya ako nirereplyan. Help naman po pls.
Hi, I placed my order last March1 po, until now wla pa din pong shipping date yung mga na-order ko. Mas nauna pa po ito kesa dun sa ibang mga order ko dito sa multiply pero mas nauna pa yung ke Bimbee's House of Diapers na order ko ma-process. Kahit po online si seller sa chat di naman po niya ako nirereplyan. Help naman po pls.
Thanks
Hi, for cases like your, mas mabilis if email mo yung Customer Experience team namin para matulungan ka:
the FREE SHIPPING could be a little misleading, but for a minimum purchase of 300, I guess, it's still a bargain to consider. After many years of being a Multiply user, it is only now that I am taking advantage of it's online shipping features. Plus, local shopping is way easier here than anywhere else.
Hi, there is this seller who offers free shipping without minimum amount required. It is in their site that multiply is sponsoring this promo. I have purchased several times sa site niya with less than 400.00 amount of purchased and free shipping talaga.. Can you explain further? I don't want to drop her site here.
Hi, there is this seller who offers free shipping without minimum amount required. It is in their site that multiply is sponsoring this promo. I have purchased several times sa site niya with less than 400.00 amount of purchased and free shipping talaga.. Can you explain further? I don't want to drop her site here.
Hi there, there are some shops we sponsor. :) For more info email csph@multiply.com
gud eve! i purchased something around 730am dated march 16, 2012 then made the payment same date at around 10:43am.. but y is it when i check my status just a while ago its status is still "pending payments"?? why is it?? i've paid through BPI here's the ref# of the payment.. 9160MBS8
good morning i am planning to pay today for my orders and it is 700p, but when i tried to check out the delivery fee is 3,500p for only busha pants! it says free delivery though, is it because of the system?pls i need an info tnx
Where can i follow up my disbursal? sent PM to your customer service but no reply received. The last disbursal sent to me was last feb 20.. i thought your policy on this is you disburse money to our account automatically the next day as long as we have P50 on our wallet??? my wallet now is amounting more than P50 already.. but no disbursal is made... looking forward to your assistance.. thanks! :(((
Hi! I paid items for P640 (without delivery fee) today but my order was cancelled last night because it's the 5th day after the order (I just fond out later). When I checked my cancelled order, shipping already cost P2. I don't want to cancel my order and more so return to BDO just to pay P2. Please help, is it possible that I still get my orders with the original price?
is the free shipping computed per merchant or based on my total order even from several merchants? I checked out with free shipping. But when i received a message confirming my orders per merchant, there is a shipping fee indicated. So was i really charged a shipping fee or not? I paid through credit card kasi.
Where can i follow up my disbursal? sent PM to your customer service but no reply received. The last disbursal sent to me was last feb 20.. i thought your policy on this is you disburse money to our account automatically the next day as long as we have P50 on our wallet??? my wallet now is amounting more than P50 already.. but no disbursal is made... looking forward to your assistance.. thanks! :(((
Hi there, has your money been disbursed already? Here's our Customer Service email: csph@multiply.com
What if I will buy makabayan wrist watch is it still available it is already in my cart I just put credit to my Gcash..how much did I pay for it as I read it has 20% discount..the total is 677 and has 20% discount..and I will pay 541.60? Am I right?
Depending on how much is indicated in the Checkout page (in Shopping Cart click "Proceed to Checkout"). Look at the total amount you need to pay at the upper right-hand side of the page.
I paid for Order #IIW68TA - RHiCzAcK together with my order from Little Emily. The payment was made on March 14. I have received the package last March 19 from Little but Order #IIW68TA - RHiCzAcK was not in the package. I thought that maybe the other item will be sent later but I did not get anything until today. Can you please give me an advice as to what I should do?
please help me, yesterday i ordered yung melissa jelly wedge from http://designstyleboutique.multiply.com/ @690php,.... i made the payment already thru multiply and since it is a free shipping season at na reflect naman sa aking total bill ay 690php, i payed the exact amount thru bank... nagulat nalang ako this morning may txt xa sa akin na i didnt pay for the shipping fee, well wala dbang shipping fee kasi catered na yun ng multiply? and why does she ask for the shipping fee cost... please help =(
I paid for Order #IIW68TA - RHiCzAcK together with my order from Little Emily. The payment was made on March 14. I have received the package last March 19 from Little but Order #IIW68TA - RHiCzAcK was not in the package. I thought that maybe the other item will be sent later but I did not get anything until today. Can you please give me an advice as to what I should do?
hi sis... lagi ako umoorder kay little emily.... regular buyer ako dun.. baka po late lang.. and sa kanya po khit po below 100 lang order ko free SF pa din :)
Hi, there is this seller who offers free shipping without minimum amount required. It is in their site that multiply is sponsoring this promo. I have purchased several times sa site niya with less than 400.00 amount of purchased and free shipping talaga.. Can you explain further? I don't want to drop her site here.
There is no problem po kung free shipping talaga ang store na binilan nyo... Ang multiply po iba ang policy for FREE SHIPPING and limited offer. Yung ngayong FREE SHIPPING ng Multiply will end on MARCH 31, 2012.....
Of course you can buy from her but if it's just safer if you buy from merchants na may Trusted Badge since we verified na totoo sila. Mas may peace of mind ka if sa kanila ka bumili.
@DDRARE: I hope you would reply to my query: Does multiply cater the free shipping po even in the not trusted buyers? Because i have ordered tapos eligible yung item ko for free shipping, its worth 690php. Then the seller texted me that she wont ship my orders because i lack payment for the shipment. Knowing po that the multiply caters the free shipping i just clicked the buy now button. please help @DDRARE
@MIKIKAZU: Maybe the seller is not well informed about the FREE SHIPPING of Multiply. I am a PREMIUM SELLER and we also have access for the FREE SHIPPING...
Here's what the STORE should know:
From now until March 31st, 2012 Multiply is offering free shipping on eligible orders over Php 400 or Rp. 100.000 when courier service is handled by Xend in the Philippines or JNE in Indonesia.
1) After the BUYER bought a product that is eligible for FREE SHIPPING by Multiply, the amount that MULTIPLY will ask the BUYER to pay is the amount of the PRODUCT alone. The SHIPPING FEE of the STORE will not be charge to the BUYER.
2) After the BUYER paid the amount, MULTIPLY will send two (2) payments to the SELLER. 1ST: the payment for the product and 2ND: the payment for the FREE SHIPPING.
**** the STORE should ship the product as soon as the payment is confirmed by Multiply.
Note: Maybe the STORE is not informed about it. You can inform the store now.
Question, yung last day na march31 ng free shipping ay for placing orders? and then we have 30 days to pay for our orders? is that how it works? Thank you :)
Question, yung last day na march31 ng free shipping ay for placing orders? and then we have 30 days to pay for our orders? is that how it works? Thank you :)
Well actually it depends on when the merchants' policy on when orders are cancelled. It varies from merchant to merchant.
WOHO! Yey. Extended ulit hanggang June 30th, 2012 ! NICE! :)
"From now until June 30th, 2012 Multiply is offering free shipping on eligible orders over Php 400 or Rp. 100.000 when courier service is handled by Xend in the Philippines or JNE in Indonesia."
How can I take advantage of Multiply's free shipping promotion?
From now until June 30th, 2012 Multiply is offering free shipping on eligible orders over Php 400 or Rp. 100.000 when courier service is handled by Xend in the Philippines or JNE in Indonesia.
Here's how you can take advantage: Look for products that have a "Buy Now" button and display "Free Delivery!" Place at least Php 400 or Rp. 100.000 worth of those products in your Multiply shopping cart and proceed to checkout
Your free shipping discount will be reflected in the Order Summary Multiply will cover shipping up to Php 400 or Rp. 25.000, and any shipping charges above that will be reflected in your total
Place your order. Note that if you place an order that combines items that are eligible for free shipping along with some that are not eligible (because they don't use Xend or JNE courier service or don't have a "Buy Now" button) your order will include shipping charges for the ineligible items.
For clarification purposes only, Multiply won't charge us (sellers) for the Free Shipping thing? We'll make abono first to Xend and Multiply will pay back the sf without any charges/deduction?
For clarification purposes only, Multiply won't charge us (sellers) for the Free Shipping thing? We'll make abono first to Xend and Multiply will pay back the sf without any charges/deduction?
i'm a bit confused with the so called free shipping... would you be kind enough to explain it to me? i purchased form a seller yesterday and shipment was waived but today as i tried to purchase amounting to more than 400 with the same seller i only get a discount of 100 and i get to pay for the shipment.. how come this has happened.. the shipment cost becomes higher as i purchase more.. please help me out..i really can't see any difference.. y pay shipment now when i have already tried waiver of shipping fee yesterday.. hoping for your response to this.. thank you so much....
i'm a bit confused with the so called free shipping... would you be kind enough to explain it to me? i purchased form a seller yesterday and shipment was waived but today as i tried to purchase amounting to more than 400 with the same seller i only get a discount of 100 and i get to pay for the shipment.. how come this has happened.. the shipment cost becomes higher as i purchase more.. please help me out..i really can't see any difference.. y pay shipment now when i have already tried waiver of shipping fee yesterday.. hoping for your response to this.. thank you so much....
So the shopper will only pay for the amount of the item, and we'll pay for the shipping. You'll receive both payment for the item or shipping so you can then pay Xend when they pick up the items.
Hope that's clear :)
wow this is a good start for us (beginners of online selling) but after end of June, what will be the arrangement? =)
alright, so below statement means that so long as buyers accumulated atleast Php400, she/he gets free shipping regardless if the breakdown of those purchases are below Php400 from one specific merchant. Hope you get my question clearly =)
"Note that a discount code, XXXXXXX, was applied to this order, but is not reflected in the order total below because the order included purchases from other shops."
i'm a bit confused with the so called free shipping... would you be kind enough to explain it to me? i purchased form a seller yesterday and shipment was waived but today as i tried to purchase amounting to more than 400 with the same seller i only get a discount of 100 and i get to pay for the shipment.. how come this has happened.. the shipment cost becomes higher as i purchase more.. please help me out..i really can't see any difference.. y pay shipment now when i have already tried waiver of shipping fee yesterday.. hoping for your response to this.. thank you so much....
hi,
Did you use a discount code coming from the seller? If you did, the "DISCOUNT CODE" will be applied to your purchase not the " FREE SHIPPING". You cannot use both discount at the same time.
Base on your situation, the reason why the "SHIPPING FEE" increases at you add items on your shopping cart is because of the weight of your purchase. (ex.1 kilo is P50, 3 kilos is P90 and etc.)
i haven't received dispersals in my bpi account. One buyer bought since last Apr 4, it did appear in my wallet but not in my bpi account. please check asap
hi! i'm a bit confused. the 400pesos, is that the amount Multiply will shoulder for the shipping fee of a store's buyers, is that accumulated meaning overall total of the shipping fees from all the buyers or is that per transaction made by a buyer from the store?
Hi! Bakit ganun? I'm trying to purchase some items at worth 500 pero hindi free shipping o khit anong discount wala. Ung items worth 500 at shipping are the same - 500 din. Ano ba yun? Depende ba yun sa nagtitinda o dapat buong multiply store?
Hello! I just want to ask regarding sa payments via bpi. I've been there to pay for my purchases kaso lagi akong hinahanapan ng account number. Eh as I backread sa thread na to, laging sagot eh payment slip. Eh di ba computerized na yung system ng bpi ngayon, so pag magbabayad ka, may machine then you enter your transaction and get your number. Bills payment nman ung ginagawa ko, then ffill up mo nga ung reference number, kaso pagdating sa teller, account number yung hinihingi niya. Eh reference number lang nman binibigay ng multiply. Can anyone enlighten me on this :(
Gudpm po,,i just want to ask if there is a new process in shipment,i ordered an item from a seller named melodymargot,already paid yesterday,but said she can't ship because she waits for multiply to transfer my payment to her account..if it is, can i request multiply to do it now,,so i can get my product. this is new to me,i used to buy products from here and they shipped it right away...tnxz
@jaceme: Sellers wait for Multiply's verification of payment before they ship out the items to buyers.. Multiply usually takes 1 day for them to verify payment. You can email the customer support of Multiply if after 1 day, your payment hasn't been verified.
hi i just kung kailangan ba sa isang merchant lang ung 400 to avail ung free shipping or pwede for example i will buy on two different merchants then ung total ng both is 400+? thanks :)
my payment had been verified on April 12,,this seller said she waits for the multiply to transfer the payment to her acct,,i send follow ups messages but no replies.
Please give me instructions on how to send payments via BDO's internet banking. I'm going to process a payment ASAP to two different multiply sellers. Info provided:
Order #IHZFH32 - Little Emily Order #IIYC7JA - roxystor
I don't think you can use bdo internet banking for paying online stores.
It should be OVER THE COUNTER....
After I sent multiply a couple of messages via email and PMs here on their site and got no response at all I said what the heck and went through with it online. I just analyzed the procedures on how to send payments via BPI online and did it on BDO's internet banking. I was so happy to see when I checked my order status this morning that both payments on both sellers went through completely I am now just waiting for my orders to arrive.
After I sent multiply a couple of messages via email and PMs here on their site and got no response at all I said what the heck and went through with it online. I just analyzed the procedures on how to send payments via BPI online and did it on BDO's internet banking. I was so happy to see when I checked my order status this morning that both payments on both sellers went through completely I am now just waiting for my orders to arrive.
That's great.... I'll definitely try it.... thank you for the information.... I just want to know if your BDO account is savings, current or is it credit card?
That's great.... I'll definitely try it.... thank you for the information.... I just want to know if your BDO account is savings, current or is it credit card?
wondering why my customer wasn't able to avail the free shipping promo.. her total amount paid is P1,140 (for the items only) isn't it total amount of 400 free shipping na?? can u please check... Multiply Order #IHVOZ6U
sir ddrare kindly help me whenever i open my inbox there is always confirmation required then if i will click recent updates ok nman po..my tendency po ba na mgkaroon ng conflict or any problem if ngpurchase nku?
sir ddrare kindly help me whenever i open my inbox there is always confirmation required then if i will click recent updates ok nman po..my tendency po ba na mgkaroon ng conflict or any problem if ngpurchase nku?
Hi. How do I cange my mode of shipping method? I plan to sell some items via multiply, how do I convert my "shop" to be able to avail of FREE SHIPPING to my buyers? How do I avail of free shipping as a seller for my buyers? Thanks. :)
I tried to order an item worth 60php but i ordered 10 so it makes the total price 600php.. Why is it that I had 319php as my shipping fee on the checkout counter?
help naman po.. di ako makapag place ng order... ngaun lng nagkaganito sa dalas ko mag order... everytime na mag place ako ng order, and nag enter ako ng g-cash no. ko para makapagsend ng bayad.. ganito lumalabas "An unexpected error has occurred. Please contact customer service" pahelp nman po..thanks
sis ganyan po talaga gcash payment nila pag gabi or late na... cguro inaayos pa nilsa para 24 hours also experincing it pag late na... pag around 8am ok na ulit
I am a seller on Multiply and have not been disbursed a payment on my first sale through them. The customer paid April 12th and April 17th the Customer Service say to deliver. I wont ship without funds. Ive sent messages about thos and no one answers my emails. Well, i asked Jack who is the Country Manager to assist so I hope he can help.
tanong lang po kasi dba free shipping.pag na ka reach ng 400.tanong ko lang kung 40 parin ang matatanggap ng seller?walang bawas?kasi iwant be a seller dito sa multiply
free shipping if the seller is using xend ONLY!!?? hhmmmpp.. how about us in the province.. we do not have xend here..i hope u will also have a FREE SHIPPING promo for us.. :(
sis hindi po talaga P400 pesos ang covered na shipping fee... P100 lang po talaga... Ang sinasabi nyong P400 eh yung MINIMUM ORDER para maging avail yung FREE SHIIPPING....
MEANING: Kailangan mong bumili ng worth P400 pesos ng isang item para maging FREE SHIPPING (Max. P100).
Hi i shopped at multiply yesterday and was able to clicked the "Buy Now" and proceed with payment through BPI. I'm to excited that i looked for the item in the sellers site and noticed that the product is now Currently out of stock. Should I be alarmed? I already paid the product plus shipping fee. I am worried that I will not received the product coz there is sum1 out there who wanted it as much as I do and I'm already late. It's really the best learning toy for baby. What will I do, this is my first time to buy online. Please help. thanks...
Hi mcille1982, if you have already clicked BUY NOW and paid for it, you do not have to worry because your purchase has already been counted. You may have gotten one of the last pieces that the seller had on stock and she probably ran out after that piece has been reserved for you and the other interested buyers who also clicked buy now and checked out :)
sis hindi po talaga P400 pesos ang covered na shipping fee... P100 lang po talaga... Ang sinasabi nyong P400 eh yung MINIMUM ORDER para maging avail yung FREE SHIIPPING....
MEANING: Kailangan mong bumili ng worth P400 pesos ng isang item para maging FREE SHIPPING (Max. P100).
ah ok... kasi since they started this promo last year.. my buyers were able to avail of the free shipping kahit na more than P100 yun shipping.. thats why i was wondering bakit lately puro's up to P100 lang yun cover ng free shipping... thanks anyway for the clarification..
how come i don't see any discount on shipping for the eligible items for this promo?? O_O 
